Every week, we speak with hundreds of practices and in doing so, we interact with a wide range of Receptionists. Some are still learning, some are solid, some are genuinely
Many practice owners wrestle with this question: Is my practice over or under staffed? This is a “hot potato” question because the answer depends on a lot of factors. First
Attracting new patients to your practice can be a full-time job for a large practice and a part-time job for a small one. But it can’t be ignored or avoided
In the current marketplace in Canada, there is a growing sense of change and uncertainty. Therefore, as the owner or manager of a practice, more skill is required than ever
Looking at your practice from your own eyes reveals what you want to see or are trained to see from your own reality. For instance, you are exceptionally proud of
Most practice owners assume that feeling mentally drained at the end of the day simply means they worked hard. Running a healthcare practice requires focus, clinical judgment, people management, and
A whole recession and economic dive can be started by just one foolish action that is the wrong thing to do. Businesses go bankrupt every day from this mistake. When
It is very important to have goals in your life – whether familial, work related or personal. They give you direction and purpose. Also, they usually need to be aligned,
As the leader of your team, you have the huge responsibility of expressing your vision for your ideal practice and continuously steering the team toward those goals. Is it time
Have you ever heard statements such as: “It’s not MY job!” “I’m expected to do WHAT?” “How do I do that again?” “I forget what you showed me.” “You didn’t
